Why am I unable to set up a new Phone As A Key after uninstalling and reinstalling the Ford app?

If you deleted the Ford app and re-downloaded it to your mobile phone, use the steps below to add a new Phone As A Key^™* device. 

1. Remove the Phone As A Key that was previously associated with your phone in the Ford app or reset Phone As A Key from your vehicle.
2. Program a new Phone As A Key.

If your troubleshooting is unsuccessful, contact Ford app support using the Account > Help options in the Ford app for additional assistance. 

Further Troubleshooting Options

If you are experiencing other issues, visit the Ford app troubleshooting support site folder for additional support. 

^*Available on select vehicles. Requiere activación de la característica. No compatible con todos los teléfonos móviles.

La aplicación Ford, compatible con algunas plataformas para smartphone, está disponible para descargar. Se pueden aplicar tarifas por mensajes de texto y datos.