Failed PAAK Pairing

If you attempt to pair Phone As A Key^™* with your mobile device and receive a "Pairing failed" message, troubleshoot using the steps below.

1. Start your vehicle in an open, well-ventilated, and safe area.
2. Toggle your mobile device's Bluetooth^® off/on and attempt to How do I set up Phone As A Key with the Ford app? again. 
   
   Note: If your issue is resolved, do not continue with the remaining steps. 
    
3. How do I remove a Phone As A Key? installed on your phone attempting to pair, and attempt to How do I set up Phone As A Key with the Ford app? again.
   
   Note: If your issue is resolved, do not continue with the remaining steps. 
    
4. Perform a How do I reset my Phone As A Key? and attempt to How do I set up Phone As A Key with the Ford app? again.

If you continue to receive the error message, Contacting a Ford app Customer Experience Specialist with the Ford App for additional assistance. 

Further Troubleshooting Options

If you are experiencing other issues, visit the What do I do if my Phone As A Key is not working? or the Ford app troubleshooting support site folder for additional assistance. 

Additional Information

What is Phone As A Key in the Ford app?

^*Available on select vehicles. Requires feature activation. Not compatible with all mobile phones.

The Bluetooth word mark is a trademark of the Bluetooth SIG, Inc.

The Ford app, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.