What are some basic tips for using Phone As A Key with my Ford vehicle?

For the best experience when using Phone As A Key^™*, we have created a helpful tip sheet to optimize your performance. See the details below for more information.

Note: Limitations can vary based on the make and model of your phone, your phone's location at the time of use, and physical barriers. 

Consejos para Usar Phone As A Key

• To get the fastest response with Phone As A Key, it is recommended that you leave your Ford app open. If closed, the app will relaunch when it detects your vehicle, which takes a moment to re-establish a connection, delaying response time.

• Your vehicle needs to be able to detect your Phone As A Key to unlock the doors and must be able to find your phone clearly within the interior of the vehicle to drive.
   

  Note: When in your vehicle, it is recommended that you move your phone toward the center of the interior (i.e., the armrest area). 
   

• Thick or bulky smartphone cases can interfere with the Bluetooth^® connection. Your signal can be delayed or may not be available at all if there are bulky items between your phone and the vehicle (e.g., the phone is in a briefcase between folders, in a bag sandwiched between a laptop and a legal pad, or in a back pants pocket close to the seatback).

Factors That Can Affect Phone As A Key Performance

The following can cause a lack of communication with your device and vehicle:

• Your Ford app is closed.
• Your Phone As A Key is not active or enabled on at least one phone.
• Your device is not using the latest operating system and/or Bluetooth software.
• Your device and/or vehicle is out of range. The typical operating range for Phone As A Key is 131 ft (40m).
• Your Bluetooth connection is not enabled, disrupted, or out of range.
• La batería del vehículo se agotó.
• Tu teléfono está muy cerca de objetos metálicos u otros dispositivos electrónicos.
• There is interference from other devices using radio frequencies or physical barriers.
• You carry your phone in a purse or back pocket where the Bluetooth signal is blocked.

Important: Your key fob should not be left inside your vehicle. We highly recommend always taking your keys and Phone As A Key device when exiting your vehicle and locking all doors. 

If you still have issues related to your Phone As A Key performance, contact Ford app support using the Account > Help options in the Ford app for additional assistance.

Further Troubleshooting Options

If you are experiencing other issues, visit the Phone As A Key troubleshooting topic or the Ford app troubleshooting support site folder for additional support. 

^*Available on select vehicles. Requiere activación de la característica. No compatible con todos los teléfonos móviles.

La palabra Bluetooth es marca registrada de Bluetooth SIG, Inc.

La aplicación Ford, compatible con algunas plataformas para smartphone, está disponible para descargar. Se pueden aplicar tarifas por mensajes de texto y datos.