Ayuda>Vehículos Eléctricos>Carga Pública>¿Puedo utilizar la Aplicación FordPass para Conectarme a una Estación ChargePoint si la Aplicación ChargePoint No Está Instalada?

Can I use the FordPass®* App to connect to ChargePoint station?

Yes. ChargePoint stations are a part of the BlueOvalTM Charge Network. 

Using ChargePoint stations

To unlock the charge coupler/connector from the station, you must first activate the charger using the FordPass App:

Important: If you plug in before you activate the charge station in FordPass App or your charge session does not begin and you receive an error:

  1. Ensure the vehicle is not charging.
  2. Unplug the charge cord.
  3. Once the charger is in the ready state. follow the steps below to activate your charge session through the FordPass App.

Connecting the Charge Station

  1. In the FordPass App, locate the charging station you're at by clicking “View Charger" or by looking for the charge station on the FordPass App map.
  2. Click on the charge station where you are located.
  3. If applicable, select DC CCS (DC Fast Charger) or J-1772 (Level 2 slower charger) depending on the speed you prefer or available.
  4. Select the charger station name or number in the app that matches Charge Station ID you wish to activate.
  5. Scroll down and press Activate.
  6. Once the screen shows ready, take the charge coupler/connector from the station and plug it into your vehicle. Debería comenzar la sesión de carga.

Nota:

  • If your charge session does not begin or you get a “Fault” message after these steps, please try a different charge station or select a different plug at the station.
  • If changing to a different charge station does not correct the issue, please contact Ford Customer Service by pressing the Call button in the Help section of the FordPass App.
  • Should the steps above not work, you may need to try a different method of payment such as using the card reader on the station (if available), or pay using the ChargePoint app. 

Información Adicional

What is the BlueOval Charge Network?
How do I activate BlueOval Charge Network?
What do I do if the charge coupler/connector is stuck?

*La Aplicación FordPass, compatible con algunas plataformas para smartphone, está disponible a través de una descarga gratuita. Se pueden aplicar tarifas por mensajes de texto y datos.