The Ford Power Promise™ is our commitment to electric vehicle (EV) confidence from day one. Eso comienza por ayudarte desde el momento en que eres propietario y dondequiera que vayas. Find answers to frequently asked questions (FAQs) and check out how we keep you charging forward.
Home Charging | 24/7 Live Support | On-the-Road Charging | Battery Confidence | Additional Owner Benefits
Carga en Casa
Charging up at home has never been easier. When you buy or lease your new Ford all-electric vehicle, you will receive a complimentary charger and standard installation.*
What charger will I receive as part of the Ford Power Promise?
The home charge station, model, and brand may vary based on availability.
When my lease ends, do I need to return my home station, too?
You get to keep it. Your charger is yours. We hope you will continue to enjoy it and all the other benefits of being a Ford electric vehicle owner.
How do I get my charger installed?
Standard installation will be performed by licensed electricians in your area through Qmerit Electrification LLC. You will receive an email from customerservice@qmerit.com shortly after purchase. Follow the instructions to get started with your installation process. We recommend following the instructions as soon as possible to make sure installation is completed before your offer ends.
What is considered a standard installation?
A standard installation* will follow Qmerit’s guidelines:
- Installation is to be completed at a residential property (a single-family home, duplex, condo, or townhome) with a dedicated electrical meter.
- El hardware de carga debe fijarse a la misma estructura que el panel eléctrico principal.
- You will need to obtain any prior consent or approval from your homeowner’s association, property owner, or third party as applicable if you do not own your property.
Who can I reach out to for installation support?
You can contact Qmerit directly by phone or email:
1-949-504-9990 | fordpowerpromise@qmerit.com | Monday – Friday 8:00 a.m. – 8:00 p.m. EST
Ayuda en Vivo 24/7
With 24/7 Live Support,** we are here to answer your Ford EV questions when you need us.
What is 24/7 Live Support?
When you go electric with Ford, you have the help you need with 24/7 Live Support available to all F-150 Lightning® truck and Mustang Mach-E® SUV owners (currently not available for fleet customers) to help set you up and go with ease. Get help with onboarding, charging, Ford BlueCruise, software updates, and more.
Plus, proactive towing assistance** is included for greater peace of mind if you ever run out of charge on the road.
How do I sign up for 24/7 Live Support?
You can opt into 24/7 Live Support on the enrollment page, sign up on the electric vehicle dashboard on ford.com/support or from your order confirmation page, if applicable.** After you enroll, you will receive a welcome text from a Ford advisor. Once the conversation starts, you can text† your Ford advisor at any time.
Please note, before you opt in, you need to create a Ford app®‡ account and have an electric vehicle added to your vehicle garage.
Is 24/7 Live Support available 365 days a year?
24/7 Live Support is available, excluding the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the day after Thanksgiving, and Christmas Day.
What is proactive charging support and towing?
When enrolled in 24/7 Live Support, proactive charging support and proactive towing assistance** gives you a tow to the dealer, charge station, or home if you ever run out of charge. Ford advisors will be notified if your vehicle’s charge reaches zero and will reach out to you with a text or phone call to help you get back on the road. Towing is part of your complimentary Roadside Assistance†† while your vehicle is under warranty.††
Where will my electric vehicle be towed to if I run out of charge?
You can have your electric vehicle towed to one of three locations within 50 miles:
- A public charging station
- Your home
- A Ford Dealer
Si estás a más de 50 millas de tu casa, se te remolcará a la estación de carga o Concesionario Ford más cercano.
Cargar En La Carretera
Charging on the go is easy with the Ford App‡ and the BlueOval™ Charge Network‡‡. Get started, and you can find charging stations, pay-as-you-go, use Plug & Charge with Tesla Superchargers, and more.
How do I get started with the Ford App?
Get started by downloading the Ford app from the App Store® for iOS® devices or the Google Play™ store for Android™ devices.
¿Cómo activo la Red de Carga BlueOval?
Start your BlueOval Charge Network journey through the Ford app or the Ford Connected Services website.
Can I use the Ford app to find nearby chargers and charge up?
Yes, you can locate public chargers and filter results to find exactly what you’re looking for using the Ford app.
Can I use my Connected Navigation system to get directions to a public charger?
Yes, Connected Navigation EV Routing gives you routing information, including auto-suggested charge stops, estimated time of arrival, and estimated battery on-arrival.
Connected Navigation can also precondition your vehicle's battery for optimal charging performance.
Can I use Apple Maps to get directions to a public charger?
Yes. With Apple Maps EV Routing for Apple CarPlay® you can get directions to a public charger, create new routes, calculate estimated arrival time and the battery charge of your vehicle once you arrive at your next stop or destination.
Can I use Google Maps to get directions to a public charger?
Yes, Google Maps EV Routing for Android Auto™ gives you routing information, including a battery-on-arrival estimate, an end-of-range indicator, a minimum recommended charge, and a battery-on-arrival estimate for the next stop. Google Maps EV Routing can also suggest routes with charging stops.
Open Google Maps within Android Auto and enter a destination to get started.
What is the Ford Fast Charging Adapter?
The Ford Fast Charging Adapter unlocks access to public chargers that use the North American Charging Standard (NACS), including designated Tesla Superchargers.
You can purchase a Ford Fast Charging Adapter on the Ford accessories website.
Confianza en la Batería
Your electric vehicle journey is backed by a high-voltage battery warranty and the continued support you need to keep your battery healthy.
The high-voltage battery and eDrive systems are covered for eight years or 100,000 miles, whichever comes first.a Check your Owner’s Manual for more details about which components are covered under warranty.
Additional Owner Benefits
There are numerous benefits to owning a Ford electric vehicle, including potential cost savings, personalized services, and expert care you can trust.
- Find potential cost savings with Ford Energy Rewards.
- Check out EV Maintenance to help take care of your electric vehicle.
- Get connected through the Ford app.
- Explore more about Ford electric vehicle ownership at EV HQ.
Información Adicional
How do I get my Fast Charging Adapter?
How do I maximize EV range during winter?
¿Cómo pago en las estaciones públicas de carga?
*Debes comprar o arrendar una nueva F-150 Lightning 2025, o 2025 o 2026 Mustang Mach-E, en un concesionario Ford participante entre el 4/1/2026 y el 07/6/2026 para ser elegible para recibir (a) una (1) estación de carga doméstica de cortesía con instalación en casa de cortesía (excluye costos ni tarifas permitidos, si corresponde); o (b) bonificación en efectivo de $2,000. La marca y el modelo de la estación de carga en casa puede variar según la disponibilidad. Oferta no está disponible para flotas o clientes comerciales. La instalación de cortesía en la casa debe completarse a través de Qmerit Electrification LLC. Se aplican exclusiones de instalación. Recibe entrega de un concesionario Ford autorizado hasta el 7/6/2026. No requiere intercambio/trade-in. Visita tu concesionario Ford para conocer detalles, términos y el estado del inventario más actual.
**Available only for Ford F-150® Lightning® and Mustang Mach-E® vehicle owners. Se pueden aplicar tarifas por mensajes de texto y datos. Al enviar mensajes de texto, aceptas recibir mensajes de texto. Envía la palabra HELP por mensaje de texto para obtener información. Envía la palabra STOP por mensaje de texto para cancelar. Privacy policy at www.ford.com/help/privacy/. El cliente debe aceptar los Términos del Servicio de Asistencia en Vivo 24/7 para Vehículos Eléctricos Ford y aceptar las comunicaciones por teléfono y por mensaje de texto para recibir Asistencia en Vivo 24/7 y ayuda de carga proactiva. No disponible en ciertos días festivos, que incluyen el Día de Año Nuevo, el Día de los Caídos, el Día de la Independencia, el Día del Trabajo, el Día de Acción de Gracias, el día después de Acción de Gracias y el Día de Navidad.
†Message and Data Rates May Apply. By texting, you agree to receive text messages. Envía la palabra HELP por mensaje de texto para obtener información. Envía la palabra STOP por mensaje de texto para cancelar. Privacy Policy at www.ford.com/help/privacy/. El cliente debe aceptar los términos del Servicio de Ayuda en Vivo 24/7 para Vehículos Eléctricos de Ford y suscribirse a las comunicaciones por teléfono y mensaje de texto para recibir Ayuda en Vivo 24/7 y ayuda de carga proactiva.
††Roadside Assistance is a complimentary offering to all Ford Owners for up to 5 years or 60,000 miles (from the date of sale), whichever occurs first. Para vehículos completamente eléctricos que superen las 50 millas, tu vehículo será llevado al cargador público más cercano o a un concesionario con certificación de VE de Ford. Ford se reserva el derecho de cambiar los detalles del programa sin obligaciones.
‡The Ford app®, compatible with select smartphone platforms, is available via a download. Se pueden aplicar tarifas por mensajes de texto y datos.
‡‡Based on original equipment manufacturers (OEM) / automotive manufacturers that sell all-electric vehicles and have active charging networks. Datos del Departamento de Energía utilizados a partir del 15 de enero de 2024. Los números están sujetos a cambios. The Ford app®, compatible with select smartphone platforms, is available via download. Se pueden aplicar tarifas por mensajes de texto y datos.
aSee your dealer and the Battery Electric Vehicle Warranty Guide for limited warranty details.
Google, Android, Android Auto, Google Maps y otras marcas son marcas registradas de Google LLC.
Apple CarPlay es una marca comercial de Apple Inc., registrada en EE. UU. y otros países.