Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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How-To Videos
2021 Bronco Sport
More Vehicle Topics

2021 Ford Bronco Sport

More Vehicle Topics Video Library

G.O.A.T. Modes

G.O.A.T. Modes

Knowing Your Roof Rack Load Limits

Knowing Your Roof Rack Load Limits

Using Your Moonroof

Using Your Moonroof

Cargo Management System

Cargo Management System

Using The Cargo Management System As A Table

Using The Cargo Management System As A Table

G.O.A.T. Modes

G.O.A.T. Modes

Knowing Your Roof Rack Load Limits

Knowing Your Roof Rack Load Limits

Using Your Moonroof

Using Your Moonroof

Cargo Management System

Cargo Management System

Using The Cargo Management System As A Table

Using The Cargo Management System As A Table

Using The Seatback COVERS/LINERS

Using The Seatback COVERS/LINERS

Releasing The Front Hood

Releasing The Front Hood

Discover Your BRONCO™ Sport

Discover Your BRONCO™ Sport

Opening The FLIP-UP Glass

Opening The FLIP-UP Glass

Rear Flood Lights

Rear Flood Lights

Easy Fuel Funnel

Easy Fuel Funnel

Loading The Molle Straps

Loading The Molle Straps

4x4 Traction Systems

4x4 Traction Systems

Cleaning Your Wipers – BRONCO™ Sport

Cleaning Your Wipers – BRONCO™ Sport

Seat Features

Seat Features

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2021 Ford Bronco Sport How-To & Info Videos | Ford Owner Support