Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣No Profanity or inappropriate defamatory remarks
‣No Personal Identifying information (e.g., customer phone number or email)
‣No Competitor references (e.g., another brand or dealership)
‣Dangerous behavior (e.g. threatening to harm employees or others)
‣Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
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We want to help. We offer payment deferrals if you have a loss of income or other life event and need our assistance. When the unexpected happens, please call us to discuss options for your car payment at 1-800-727-7000.
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Ford Motor Credit Company has participated in the securitization market since 1988.
Non-hired Nationally Recognized Statistical Rating Organization (NRSRO) may click here.
Annual Reports on Form 10-K or the Quarterly Reports on Form 10-Q for Ford Motor Credit Company.
Find recent Ford Motor Credit Company presentations to fixed income analysts and investors.